About the Role

Are you passionate about building meaningful relationships and delivering exceptional customer experiences? Do you have a knack for understanding customer needs and crafting strategies that drive engagement? If so, we want you on our team!

As a Customer Engagement Specialist at [Your Company Name], you will play a critical role in helping marketing agencies revolutionize the way they connect with their clients' customers. You will work closely with our clients, technology, and creative teams to develop and implement strategies that ensure every customer interaction is impactful and memorable.

Key Responsibilities

• Client Consultation:

Collaborate with marketing agencies to understand their goals and challenges, providing expert guidance on customer engagement strategies.

• Relationship Building:

Develop and maintain strong relationships with clients, serving as a trusted advisor on all things related to customer engagement.

• Collaboration:

Work closely with our AI, creative, and development teams to create seamless, personalized customer experiences.

Requirements

• Experience:

• Minimum of 3 years of experience in customer engagement, marketing, or a related field.

• Proven track record of developing and implementing successful customer engagement strategies.

• Skills

  
  

• Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.

• Proficiency in using CRM systems, marketing automation tools, and data analytics platforms.

• Knowledge:

• Deep understanding of customer journey mapping, personalization techniques, and omni-channel engagement.

• Familiarity with AI-driven tools and technologies is a plus.

• Education:

  
  

Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).

• Attributes:

• A proactive, client-focused mindset with a passion for delivering exceptional results.

• Ability to manage multiple projects simultaneously and work well under pressure.

• Creative thinking with a willingness to explore new ideas and approaches.

Why Join Us?

• Impactful Work: Your contributions will directly influence the success of our clients and their customers.

• Collaborative Culture: Work in a supportive environment where collaboration and creativity are valued.

• StronCompetitive Compensation: We offer a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.g communication and interpersonal skills, with the ability to build rapport with clients and colleagues.